Frequently Asked Questions
Everything you need to know about shopping at Mattel Creations Australia.
What are the shipping costs for orders within Australia?
We offer flat-rate standard shipping of $10 AUD across Australia, with free shipping available on all orders over $150 AUD.
How long will it take to receive my order?
Standard delivery typically takes 3-7 business days for metropolitan areas and up to 10 business days for regional locations via Australia Post.
What is your return policy for apparel and accessories?
We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that limited edition drops may have specific final sale conditions.
Are your products officially licensed and authentic?
Yes, all items sold on Mattel Creations Australia are 100% authentic, officially licensed products designed specifically for collectors and fans.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, orders are processed quickly. You can request a cancellation within 1 hour of placement by contacting our support team, though it is not guaranteed.